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SHOWING YOU CARE: Another study conducted by the Small Business Administration further supports the importance of showing your customers you care what they think. Out of 100 customers lost to a business, they have left because:
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14% will have unresolved complaints that drive them away |
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68% will leave because they see or perceive indifference or a poor attitude at the business |
TIP #153: "Don't let prosperity cloud your objectivity about how customers see you." - From Satisfaction Guaranteed: 236 ideas to make your customers feel like a million dollars, By Byrd Baggert, Rutledge Hill Press, $12.95 retail.
YES! I want to learn more about how Training Resources can help us identify way to create "Wow" customer service! Call 704.366.5929 or toll-free at 888.276.1678.
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